We completely realize the necessity of providing our new and loyal customers with the whole range of convenient services. That is why we offer them to use their possibilities to return the products they are not satisfied with and get a proper refund of the amount that was paid for the specific item. However, before you claim for a return, we recommend you get acquainted with the stated below requirements settled in accordance with our Returns and Refunds policies.
- We will not accept returns that are asked form within more than 30 days. If you’re not satisfied with the received clothing, you’re better to claim a return just right after you notice the feature you don’t like.
- We will not accept returns of items that were damaged after the delivery is over. If you want to return or exchange any piece of clothing purchased from this shop, be sure that its conditions are the same as they were when you received the item.
- Items that are listed in the “Vintage” catalog cannot be considered “faulty”. That is why we recommend studying the images of the items well before making orders and paying money for the purchases.
- We will not accept returns of items that were sold on sales or at discounts whatever the reason for the return. Examine each discounted product before buying it, as well as ones that are placed on sales.
- When claiming for a return or refund, you need to fill the form with the order number and your required contact data.
- The expenses on returns are paid by customers.
- If the return is accepted, the refund will be processed within a few working days.
What should I do if the return was accepted but I didn’t get my money back?
First of all, check your account – the refund should be executed to the current account. If you didn’t get a refund, contact us and mention your problem.